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In his book "The Prince", Niccolò Machiavelli described in Chapter 1, the different kinds of states those who are republics and other who are principalities.     During the Quattrocento, Italy wasn’t a unified country as we know today. At that time, the country was composed of various numbers of city-states. The reason was after the fall of the Western Roman Empire, urban settlements in Italy generally enjoyed a

Today’s travelers are looking for more personalization and convenience during their hotel stays, and hoteliers are seeking out new solutions to help meet those needs. Akia is an artificial intelligence messaging platform that allows communication between a hotel and guests and learns to anticipate guests’ needs. In this episode, I had the pleasure of interviewing Joshua Galun, Hospitality & Travel Lead at Excella

Over the last few decades, innovations in aviation — wider, more efficient jets and the rise of low-cost airlines — significantly reduced the cost of flying. Bigger cruise ships capable of holding many thousands of passengers now take entire floating cities to coastal ports (which is why Venice recently banned these). Then there are the many splendors enabled by the internet, among

When it comes to personalization, Amazon becomes top of mind. The online retail giant’s personalized recommendations have enabled their customers to find a product quickly, making the overall user shopping experience a smooth and pleasant one. With more companies like Amazon adopting similar personalization features, the bar has been raised in relation to customer expectations. Today, consumers demand the same personalized experiences,